Terms and Conditions of Hire

These are the Terms and Conditions of hire of DNH Travel Limited, (hereinafter called DNH)

They form the basis of the contract under which DNH agrees to hire its vehicles to the customer

(hereinafter You)

 

1.Breakdown and Delays

 

DNH gives its advice on journey time in good faith. However, as a result of breakdown or traffic

congestion, or other events beyond the reasonable control of DNH, journeys may take longer than

predicted and in those circumstances DNH will not be liable for any loss or inconvenience

suffered by You as a result.

 

2. Liability for Injury

 

DNH will not accept any liability for damage, injury or loss for any passenger standing up or

walking around the vehicle whilst in motion.

 

3. Supplying Coaches with Additional Seating Capacity

 

DNH reserves the right to supply a larger coach than that ordered for any journey and in this

event no additional charge shall be made to You unless the additional seating capacity is utilised.

If you must have the size of vehicle you requested, please let us know at the time of booking as

this may affect your quote.

 

4. Use of the Vehicle

 

You cannot assume the use of the vehicle between outward and return journeys, nor that will it

remain at the destination of Your use unless this has been agreed with DNH in advance.

 

5. The Use of Other Operators Vehicles

 

DNH reserves the right to substitute other operators’ vehicles in place of its own for any journey

or part thereof.

 

6. Payment Terms

 

A deposit of 10% per vehicle per day of hire, is payable at the time of booking for hires during

January to May inclusive and August to December inclusive.. The balance of the hire charge is

payable by seven days prior to the date of hire, unless other payment terms are agreed as stated

overleaf. (DNH reserves the right to decline to execute any work when the foregoing condition

has not been adhered to, in which case the deposit becomes forfeitable by You to DNH).

 

7. Passenger Capacity and Seat Belts

 

No passenger may be carried in excess of the seating capacity of the vehicle and passengers must

wear the seat belts provided at all times.

 

8. Drivers Hours Regulations

 

The hours of operation for the driver are regulated by law and You accept the responsibility of

ensuring the hire keeps to the hours and times agreed by the Company. Neither You nor any

passenger shall delay or otherwise interrupt the journey in such a way that the driver is at risk of

breaching regulations relating to driving hours and duty time. If any breach is likely to occur,

You will be responsible for any additional costs incurred unless it is outside the control of the

hirer.

 

9. Conduct of Passengers

 

a) The driver is responsible for the safety of the vehicle at all times and as such may remove any

passenger whose behaviour prejudices safety or is in breach of the Public Service Vehicle

(Conduct of Drivers, Inspectors, Conductors and Passengers) Regulations 1990. These

regulations set out certain rights and responsibilities on all parties and full details of these can be

obtained from DNH on request. You are responsible for any damage caused to the vehicle by any

passenger for the duration of the hire.

b) Where the hire is to a sporting event, You should be aware of the legal requirements relating to

alcohol, contained in the Sporting Events (Control of Alcohol) Act 1985, (as amended) and the

conditions of entry to race courses as laid down by the Race Course Association Ltd. DNH will

provide details of these restrictions on request.

 

10. Cancellation by You – January to May inclusive and August to December inclusive

a) For Cancellation more than 5 working days prior to the first day of the hire – the cancellation

charge to You is £50 per vehicle per day of hire.

b) For Cancellation less than 5 working days prior to the first day of the hire – the cancellation

charge to You is 50% of the total hire charge.

c) For Cancellation on the day prior to, or on the day of the hire before the vehicle has departed

our premises – the charge to You is 75% of the total hire charge.

d) For Cancellation on the day, after the vehicle has left our premises – the cancellation charge to

You is 100% of the total hire charge.

e) Upon cancellation You will also be liable to pay for any additional items or services that have

been bought and paid for on behalf of You in advance of the hire. For example, ferry services,

theatre tickets, meals, parking permits, accommodation and guide services etc. Every effort will

be made by DNH to reduce this liability however all non-retrievable charges will be the

responsibility of You.

Cancellation by You – June and July

Due to the extraordinary demand on coach resources during June and July alternative cancellation

charges apply during these months as follows; a) For Cancellation more than 14 working days

prior to the first day of the hire – the cancellation charge to You is £100 per vehicle per day of

hire.

b) For Cancellation less than 14 working days prior to the first day of the hire – the cancellation

charge to You is 50% of the total hire charge.

c) For Cancellation on the day prior to, or on the day of the hire before the vehicle has departed

our premises – the charge to You is 90% of the total hire charge.

d) For Cancellation on the day, after the vehicle has left our premises – the cancellation charge to

You is 100% of the total hire charge.

e) Upon cancellation You will also be liable to pay for any additional items or services that have

been bought and paid for on behalf of You in advance of the hire. For example, ferry services,

theatre tickets, meals, parking permits, accommodation and guide services etc. Every effort will

be made by TQT to reduce this liability however all non-retrievable charges will be the

responsibility of You.

 

11. Consumption of Alcohol

 

The consumption and or carrying of alcohol in the passenger compartment of company vehicles

is strictly forbidden unless permission has been obtained from DNH.

 

12. Returnable Additional Deposits

 

DNH reserves the right to insist upon a returnable additional deposit being provided by You in

addition to the hire charge. This deposit will be returned to You following completion of the hire

provided that non additional expenses were incurred by DNH which were a direct result of Yours,

or Your passengers actions.

 

13. Additional Charges

 

DNH reserve the right to impose additional charges on You following completion of the hire if

the passengers have left the vehicle in an unreasonably untidy condition or having required

additional time or mileage which was not included for in the original booking.

 

14. No smoking policy

 

You should note that DNH operates a policy of no smoking on all company vehicles. This policy

will be strictly enforced. Would You please bring this condition to the attention of all passengers

intending to travel on the coach.

 

15. Airport or Ferry Transfers

 

On collecting passengers from airports, ferry ports, etc., the coach will wait for one hour after the

prearranged collection time free of charge. After that additional waiting time will be charged at

the discretion of the company.

 

16. Passengers’ Property and Lost Property;

 

a) All vehicles hired by DNH are subject to restrictions on carrying luggage for statutory safety

reasons. Large bulky items may not be able to be carried and You should take all steps to notify

DNH in advance of such requirements.

b) DNH accepts any personal property of the You and Your passengers on the understanding that

it will take all reasonable steps to avoid loss or damage. You should notify DNH or the driver if

items of exceptional value are to be carried on the vehicle. It is Your responsibility to minimise

risk of loss when property is left unattended.

c) DNH will not be responsible for any damage to, or loss of, personal property left in vehicles,

howsoever caused.

d) All articles of lost property recovered from the vehicle will be held at DNH’s premises where

the vehicle is based and will be subject to the current Public Service Vehicle (Lost Property)

Regulations. DNH will provide details of this legislation on request.